UK horizon scanner
Financial services complaints handling
Key: Impact rating
Immediate
Short term
On the horizon
FOS proposal to introduce case fees for claims management companies (CMCs) and professional representatives
SRA fee caps for regulated firms and individuals dealing with claims relating to financial services or products
Consumer duty and impact on complaints handling
Mandatory Reimbursement (APP fraud)
De-banking complaints surge
Complaints trends
Motor finance commission complaints
Mortgage Charter
Access to cash
Regulatory family – Wider Implications Framework (WIF)
Closure of the Business Banking Resolution Service (BBRS)
Draft legislation permitting Payment Service Providers to delay payments processing when there are reasonable grounds to suspect fraud or dishonesty
Review of FCA requirements following the introduction of the Consumer Duty
Statutory Debt Repayment Plan (SDRP)
Inquiry into the financing of SMEs
Reform of the Consumer Credit Act 1974 (CCA)
Fee caps on claims management companies (CMCs)
FCA review of use of personal guarantees in certain small business lending
Buy Now, Pay Later (BNPL)
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